Refund policy

HomeShield Return & Refund Policy

At HomeShield, we stand behind our products and want you to shop with confidence.

We offer a 120-Day Risk-Free Trial on all eligible purchases made through our website.

Eligibility for Returns

To qualify for a return:

Your request must be submitted within 120 days of delivery.
Items must be returned in reasonable condition.
Proof of purchase may be required.
Products showing misuse, intentional damage, or unauthorised modifications may not qualify.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service, as HomeShield cannot guarantee receipt of returned items.

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete processing.

If your item arrives damaged or incorrect, contact us immediately:

Email: support@homeshiield.com